mirror of
https://gitlab2.federez.net/re2o/re2o
synced 2024-11-25 12:53:11 +00:00
114 lines
3.6 KiB
Python
114 lines
3.6 KiB
Python
from django.db import models
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from django.utils.translation import ugettext_lazy as _
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from django.template import loader
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from django.db.models.signals import post_save
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from django.dispatch import receiver
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from re2o.mixins import AclMixin
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from re2o.mail_utils import send_mail
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from preferences.models import GeneralOption
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import users.models
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from .preferences.models import Preferences
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class Ticket(AclMixin, models.Model):
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"""Model of a ticket"""
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user = models.ForeignKey(
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"users.User",
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on_delete=models.CASCADE,
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related_name="tickets",
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blank=True,
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null=True,
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)
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title = models.CharField(
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max_length=255, help_text=_("Title of the ticket."), blank=False, null=False
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)
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description = models.TextField(
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max_length=3000,
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help_text=_("Description of the ticket."),
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blank=False,
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null=False,
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)
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date = models.DateTimeField(auto_now_add=True)
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email = models.EmailField(
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help_text=_("An email address to get back to you."), max_length=100, null=True
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)
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solved = models.BooleanField(default=False)
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request = None
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class Meta:
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permissions = (("view_tickets", _("Can view a ticket object")),)
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verbose_name = _("ticket")
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verbose_name_plural = _("tickets")
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def __str__(self):
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if self.user:
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return _("Ticket from %(name)s. Date: %(date)s.").format(name=self.user.surname, date=self.date)
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else:
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return _("Anonymous ticket. Date: %s.") % (self.date)
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def publish_mail(self, request=None):
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site_url = GeneralOption.objects.first().main_site_url
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to_addr = Preferences.objects.first().publish_address
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context = {"ticket": self, "site_url": site_url}
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lang = Preferences.objects.first().mail_language
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if lang == 0:
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obj = "Nouveau ticket ouvert"
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template = loader.get_template("tickets/publication_mail_fr")
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else:
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obj = "New ticket opened"
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template = loader.get_template("tickets/publication_mail_en")
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send_mail(
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request,
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obj,
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template.render(context),
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GeneralOption.get_cached_value("email_from"),
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[to_addr],
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fail_silently=False,
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)
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def can_view(self, user_request, *_args, **_kwargs):
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""" Check that the user has the right to view the ticket
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or that it is the author"""
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if (
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not user_request.has_perm("tickets.view_tickets")
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and self.user != user_request
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):
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return (
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False,
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_("You don't have the right to view other tickets than yours."),
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("tickets.view_tickets",),
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)
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else:
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return True, None, None
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@staticmethod
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def can_view_all(user_request, *_args, **_kwargs):
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""" Check that the user has access to the list of all tickets"""
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can = user_request.has_perm("tickets.view_tickets")
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return (
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can,
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_("You don't have the right to view the list of tickets.")
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if not can
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else None,
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("tickets.view_tickets",),
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)
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def can_create(user_request, *_args, **_kwargs):
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""" Authorise all users to open tickets """
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return True, None, None
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@receiver(post_save, sender=Ticket)
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def ticket_post_save(**kwargs):
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""" Send the mail to publish the new ticket """
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if kwargs["created"]:
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if Preferences.objects.first().publish_address:
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ticket = kwargs["instance"]
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ticket.publish_mail(ticket.request)
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