# -*- mode: python; coding: utf-8 -*- # Re2o est un logiciel d'administration développé initiallement au Rézo Metz. Il # se veut agnostique au réseau considéré, de manière à être installable en # quelques clics. # # Copyright © 2019 Arthur Grisel-Davy # Copyright © 2020 Gabriel Détraz # # This program is free software; you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation; either version 2 of the License, or # (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License along # with this program; if not, write to the Free Software Foundation, Inc., # 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA. from django.contrib import messages from django.contrib.auth.decorators import login_required from django.forms import modelformset_factory from django.shortcuts import get_object_or_404, redirect, render from django.template.loader import render_to_string from django.views.decorators.cache import cache_page from django.utils.translation import ugettext as _ from django.urls import reverse from django.forms import modelformset_factory from re2o.views import form from re2o.base import re2o_paginator from re2o.acl import can_view, can_view_all, can_edit, can_create, can_delete from preferences.models import GeneralOption from .models import Ticket, CommentTicket from .forms import NewTicketForm, EditTicketForm, CommentTicketForm def new_ticket(request): """View used to display the creation form of tickets.""" ticketform = NewTicketForm(request.POST or None, request=request) if ticketform.is_valid(): ticketform.save() messages.success( request, _( "Your ticket has been succesfully opened. We will take care of it as soon as possible." ), ) if not request.user.is_authenticated: return redirect(reverse("index")) else: return redirect( reverse("users:profil", kwargs={"userid": str(request.user.id)}) ) return form( {"ticketform": ticketform, "action_name": ("Create a ticket")}, "tickets/edit.html", request, ) @login_required @can_view(Ticket) def aff_ticket(request, ticket, ticketid): """View used to display a single ticket.""" comments = CommentTicket.objects.filter(parent_ticket=ticket) return render( request, "tickets/aff_ticket.html", {"ticket": ticket, "comments": comments}, ) def aff_ticket_uuid(request, ticketuuid): """View used to display a single ticket.""" ticket = get_object_or_404(Ticket, uuid=ticketuuid) comments = CommentTicket.objects.filter(parent_ticket=ticket) return render( request, "tickets/aff_ticket.html", {"ticket": ticket, "comments": comments}, ) @login_required @can_edit(Ticket) def change_ticket_status(request, ticket, ticketid): """View used to change a ticket's status.""" ticket.solved = not ticket.solved ticket.save() return redirect(reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)})) @login_required @can_edit(Ticket) def edit_ticket(request, ticket, ticketid): """View used to display the edit form of tickets.""" ticketform = EditTicketForm(request.POST or None, instance=ticket) if ticketform.is_valid(): ticketform.save() messages.success( request, _("Ticket has been updated successfully"), ) return redirect( reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)}) ) return form( {"ticketform": ticketform, "action_name": ("Edit this ticket")}, "tickets/edit.html", request, ) @login_required @can_view(Ticket) def add_comment(request, ticket, ticketid): """View used to add a comment to a ticket.""" commentticket = CommentTicketForm(request.POST or None, request=request) if commentticket.is_valid(): commentticket = commentticket.save(commit=False) commentticket.parent_ticket = ticket commentticket.created_by = request.user commentticket.save() messages.success(request, _("This comment was added.")) return redirect( reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)}) ) return form( {"ticketform": commentticket, "action_name": _("Add a comment")}, "tickets/edit.html", request, ) @login_required @can_edit(CommentTicket) def edit_comment(request, commentticket_instance, **_kwargs): """View used to edit a comment of a ticket.""" commentticket = CommentTicketForm( request.POST or None, instance=commentticket_instance ) if commentticket.is_valid(): ticketid = commentticket_instance.parent_ticket.id if commentticket.changed_data: commentticket.save() messages.success(request, _("This comment was edited.")) return redirect( reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)}) ) return form( {"ticketform": commentticket, "action_name": _("Edit")}, "tickets/edit.html", request, ) @login_required @can_delete(CommentTicket) def del_comment(request, commentticket, **_kwargs): """View used to delete a comment of a ticket.""" if request.method == "POST": ticketid = commentticket.parent_ticket.id commentticket.delete() messages.success(request, _("The comment was deleted.")) return redirect( reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)}) ) return form( {"objet": commentticket, "objet_name": _("Ticket Comment")}, "tickets/delete.html", request, ) @login_required @can_view_all(Ticket) def aff_tickets(request): """View used to display all tickets.""" tickets_list = Ticket.objects.all().order_by("-date") nbr_tickets = tickets_list.count() nbr_tickets_unsolved = tickets_list.filter(solved=False).count() if nbr_tickets: last_ticket_date = tickets_list.first().date else: last_ticket_date = _("Never") pagination_number = GeneralOption.get_cached_value("pagination_number") tickets = re2o_paginator(request, tickets_list, pagination_number) context = { "tickets_list": tickets, "last_ticket_date": last_ticket_date, "nbr_tickets": nbr_tickets, "nbr_tickets_unsolved": nbr_tickets_unsolved, } return render(request, "tickets/index.html", context=context) # Canonic views for optional apps def aff_profil(request, user): """View used to display the tickets on a user's profile.""" tickets_list = Ticket.objects.filter(user=user).all().order_by("-date") nbr_tickets = tickets_list.count() nbr_tickets_unsolved = tickets_list.filter(solved=False).count() if nbr_tickets: last_ticket_date = tickets_list.first().date else: last_ticket_date = _("Never") pagination_number = GeneralOption.get_cached_value("pagination_large_number") tickets = re2o_paginator(request, tickets_list, pagination_number) context = { "tickets_list": tickets, "last_ticket_date": last_ticket_date, "nbr_tickets": nbr_tickets, "nbr_tickets_unsolved": nbr_tickets_unsolved, } return render_to_string( "tickets/aff_profil.html", context=context, request=request, using=None ) def contact(request): """View used to display contact addresses to be used for tickets on the contact page. """ return render_to_string("tickets/contact.html") def navbar_user(): """View used to display a link to tickets in the navbar (in the dropdown menu Users). """ return ("users", render_to_string("tickets/navbar.html")) def navbar_logout(): """View used to display a link to open tickets for logged out users.""" return render_to_string("tickets/navbar_logout.html")